Terms & Conditions

TERMS & CONDITIONS
Last updated: 5th of March 2025

Welcome to Gilded Hour. By purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. PRODUCT CONDITION & DESCRIPTION

• All watches sold by Gilded Hour are second-hand, including New Old Stock (NOS) pieces. Even if a watch has never been worn, it is still considered second-hand.

• Each watch is carefully inspected and tested before being listed for sale.

• The product descriptions and photographs form part of the item’s representation. Buyers must carefully review all images and descriptions before purchasing. No refunds or exchanges will be accepted due to a change of mind.

• Minor signs of wear, aging, or imperfections may be present due to the vintage nature of these watches. These characteristics do not qualify as defects.

2. WATCH FUNCTIONALITY & WARRANTY

• Each watch is tested and is running at the time of sale. However, due to the nature of second-hand watches, we cannot guarantee long-term functionality or accuracy.

• Watches come with a Return to Base Warranty: If a watch stops working within three (3) weeks of receipt, we will offer a repair or full refund at our discretion.

• Batteries are replaced with relatively new ones before shipping, but we cannot guarantee battery life beyond the initial three-week period.

• The warranty does not cover:

  • Damage caused by misuse, water exposure, accidents, or modifications.

  • Issues related to timekeeping accuracy, as vintage watches may not maintain perfect time.

  • Any deterioration or cosmetic wear that is expected from vintage items.

3. RETURNS & REFUNDS

• We do not accept returns or refunds for change of mind or buyer’s remorse.

• If a watch arrives faulty (not running), buyers must contact us within 3 days of delivery with clear photos/videos showing the issue.

• If a watch stops working within the three-week warranty period, the buyer must return it to us at their expense for assessment. If the issue falls under warranty, we will repair the watch or provide a refund.

• If a refund is issued, it will be processed via the original payment method.

• All returns must be in the same condition as received. If the watch is damaged or altered, the refund may be declined.

4. SHIPPING & RESPONSIBILITY

• We ship worldwide. Shipping fees and estimated delivery times will be provided at checkout.

• All items are packaged securely. Once an item is shipped, we are not responsible for delays, loss, or damage caused by postal services. We recommend choosing tracked and insured shipping options.

• Any import duties, taxes, or customs fees are the buyer’s responsibility.

• We use Courier Post for NZ shipments, and DHL for the rest of the world. Shipping lead times may vary from region to region. More info on NZ Post Shipping times.

5. LIABILITY

• Gilded Hour is not responsible for any allergic reactions, skin irritation, or personal injury resulting from wearing a watch.

• Water resistance is not guaranteed on vintage watches, even if marked as “waterproof” or “water-resistant” originally.

• By purchasing, the buyer acknowledges and accepts the risks associated with owning and using a vintage timepiece.

6. MODIFICATIONS TO TERMS

• Gilded Hour reserves the right to update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting.

By purchasing from Gilded Hour, you confirm that you have read, understood, and agreed to these Terms & Conditions.

For any inquiries, please contact us at gildedhournz@gmail.com