Refund policy

As our products are vintage items, we cannot guarantee their longevity. We describe each item as accurately as possible, but miscommunications, misrepresentation or errors may occur with no intent to mislead.

All items are sold as is and are non-refundable.

Damages and issues
All items are sold as is and are non-refundable. Each item is described as accurately as possible, including details of its condition. However, errors may occur, and photos may not always perfectly represent the item's actual appearance due to lighting, angles, or screen variations. Please review all descriptions carefully and feel free to ask any questions before purchasing.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gildedhournz@gmail.com.